Discover your writing weaknesses in minutes and then learn useful tips and tricks to improve on your current ability and write like a native speaker. This course is designed to rid participants of ‘Chinglish’ (Chinese version of English), and teaches techniques to move from a good writer to a great writer. This course can be undertaken as a one-day short course or a two-day high-power intensive course.

Any Chinese employee who would like to write more naturally, in order to: persuade and lead others; communicate information more efficiently; staff who are currently rated as a 5 or above in the CMAS score (or 40 plus in the BULATS) and wish to increase this score.

Who should attend: Any employee who would like to negotiate more successfully, in order to: persuade and lead others, communicate information more efficiently and get the results they need.

DAY ONE

Finding your Weaknesses

- The ‘KISS’ technique
- The 10 Commandments of e-mail writing
- Unprogramming ‘Chinglish’

Writing Styles

- The ‘Time-Machine’ technique
- The ‘Short-Long-Short’ technique
- The ‘No Questions Asked’ technique
- Using positive language to improve results
- The 'I Technique' for correcting others' mistakes

Improving Communication

- The 'PDA' Method - Purpose, Details and Action
- Adding Details - Problem, Cause, Effect, Solution, and Consequence
- Ensuring Action from your recipient
- Adding Goodwill to improve communication

DAY TWO

Handling Complaints

Who really complains?
- Saying 'Thank you' instead of 'sorry'
- The 5-steps to handling complaints and gaining more business

Business Reports

- Formatting business reports appropriately
- Linking raw data to the written word
- Learning how to write agendas and minutes effectively
- Referencing correctly to add trust

Business Presentations

- What you should include and not include in a presentation