DEVELOPMENT OF AN ORGANISATION comes from three areas: environment, capacity, and engagement. The convergence of all three should be the focus, although in China the weakest leg is engagement. So says Jeff Lunz, Managing Director of ClarkMorgan Ltd. He believes that he has built the best training company in China, and he uses his experiences with multinational firms across China. In this Insight Jeff highlights research from Gallup that shows that engagement of Chinese employees is one of the lowest in the world, and that this low engagement is directly negatively affecting organisations in China.