WORDS, SUCH AS ‘BUT’ AND ‘HOWEVER’ can build an instant wall. They also reduce the chance for resolution and conflict avoidance. So says Claudia Fu, Key Account Manager at ClarkMorgan Ltd. Over the past eight years she has worked for an multinational firm, requiring the negotiation of assets – trainers. Her ability to problem solve, and reach mutual agreements with other members of her team has enabled her to grow her business, while developing those around her. In essence, it is the power of ‘and’ that has helped her achieve this goal.