BIO

Nationality: British

Language: English

Carl is passionate about the impact of client experience excellence in professional services, Carl White entered the legal sector with Ashurst in 2002. He co-authored the highly-regarded ‘Customer Experience in Law’ report in 2012 and led the market-leading Australian research in 2015 which was supported by Australiasian Legal Practice Management Association (ALPMA).

Prior to moving to Australia from Britain, Carl was a Training Officer for Muji, and Learning and Development Team Leader at Ashurst, as well as a director of customer experience firm, Potentio.

He holds a Certificate in Training Practice from the Chartered Institute of Professional Development as well as a BA (Hons) from the University of Manchester, and a Diploma from the Royal Academy of Dramatic Art. He is also an Associate Member the Chartered Institute of Personnel and Development.