BIO
Nationality: British
Language: English
Carl is passionate about the impact of client experience excellence in professional services, Carl White entered the legal sector with Ashurst in 2002. He co-authored the highly-regarded ‘Customer Experience in Law’ report in 2012 and led the market-leading Australian research in 2015 which was supported by Australiasian Legal Practice Management Association (ALPMA).
Prior to moving to Australia from Britain, Carl was a Training Officer for Muji, and Learning and Development Team Leader at Ashurst, as well as a director of customer experience firm, Potentio.
He holds a Certificate in Training Practice from the Chartered Institute of Professional Development as well as a BA (Hons) from the University of Manchester, and a Diploma from the Royal Academy of Dramatic Art. He is also an Associate Member the Chartered Institute of Personnel and Development.
VIDEO INSIGHTS
DOES YOUR COMPANY TRULY HAVE THE CUSTOMERS' interest at the heart of its business, or do...
August 13, 2014Carl White
POSTS
I AM A SELF-CONFESSED COFFEE ADDICT, partial to boutique coffee shops. This is no problem in Australia, where I now live. They are everywhere - literally everywhere! But back in the UK, there was only one high street coffee shop that I would frequent - Pret. The coffee at Pret is...
October 14, 2015Carl White
PROFILES
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