Summary

When a challenging topic or conflict arises, natural defenses kick in, making open and honest dialogue difficult. This can lead to people either becoming overly cautious and not speaking openly or getting defensive and argumentative. Without the necessary awareness or skills to work through it, creativity, collaboration, and innovation suffer. Your people and teams should be able to put their most difficult, painful, divisive issues on the table and work through them in fair and productive ways. Conversational Capacity® teaches people how to engage in constructive, learning-focused dialogue when challenging topics or conflicts arise so they can make informed decisions and find the best solutions, even under high pressure.

Highlight

Blanchard's Conversational Capacity® course helps individuals and teams be more effective and effective in all types of meetings by balancing openness and focus, coping with stress, improving communication skills, building trust, providing practical tools, and promoting continuous improvement.

Learning Modality

In Person In-depth Learning • Application • Practice • Action Planning

Instructor-led Training: One-day session

Virtual In-depth Learning • Application • Practice • Action Planning

Virtual Instructor-led Training: Three 2-hour sessions

Collaborative Online: 5-week online course with self-paced coursework and activities and weekly 1-hour live virtual instructor-led sessions

Who should attend？

Anyone looking to improve how they communicate, how they influence, and how they collaborate with others.

What will you get?

1.     The mindset and skillset of Conversational Capacity

2.     The natural tendencies to either minimize or win

3.     The four skills for balancing candor and curiosity