Summary

When your employees are empowered to provide excellent service, they create raving fans who recommend you to their friends and family. Internally, people will start treating each other better, and collaboration, innovation, and employee productivity will rise throughout the organization. Delivering great customer service is vital to the success of your business, yet creating a service-focused culture can be challenging. By offering the right training, you can instill a culture of service throughout your organization and start creating legendary service experiences that people will rave about.

Highlight

Blanchard's legendary service curriculum helps organizations deliver exceptional customer service, customer satisfaction and loyalty through a customer-first mindset, service value chain, critical moment management, employee empowerment, continuous improvement, practical tools and skills, and teamwork.

Learning Modality

In Person In-depth Learning • Application • Practice • Action Planning

Instructor-led Training: 1-day session

Virtual In-depth Learning • Application • Practice • Action Planning

Virtual Instructor-led Training: Three 2-hour virtual sessions

Who should attend？

Mid-level or new managers or supervisors

Customer service employees and their managers

All employees who have internal customers

What will you get?

1.   Increase Customer Loyalty

2.   Drive Social Referrals

3.   Reduce Cost of Sales

4.   Build Morale and Collaboration